Variable price billing solution for phone services

One Number Experience - VoxTel Products

One Number Experience

Customize smartly on a single phone number

Personalize communications with customers by offering variable price billing powered by CRM

One Number Experience - VoxTel Products

One Number Experience or ONE is a dynamic phone billing product with outstanding flexibility in Interactive Voice Response (IVR) mode.

ONE retrieves profiles from a Customer Relationship Management (CRM) tool to offer tailored customer experience under a single local phone number. Customize variable price billing, telecommunication time, special content or any other parameter.

ONE interacts harmoniously and in concert with all major Canadian telecommunications carriers, with a reach of 94% of mobile carriers and 98% of land line carriers across Canada.

One Number Experience - VoxTel Products

Dynamic phone billing personalised for each customer

ONE enables custom pricing to:

  • Increase customer loyalty
  • Target offers to specific customers
  • Offer variable-pricing for different content on the same phone number

How it works

  1. The user accesses your phone service
  2. VoxTel fetches his user profile from a CRM. It shows that as a returning client, he's eligible for 5 minutes of usage at a discounted 0.99$ per minute
  3. VoxTel applies the special price
  4. The user uses the service for more than 5 minutes
  5. After 5 minutes, VoxTel automatically sets the per-minute rate back to the regular price
  6. The user hangs up and the total cost of his call is charged directly on his phone bill